Welcome to Ciocco! This website is operated by Ciocco Gourmet LLC. Throughout the site, the terms "we", "us", and "our" refer to Ciocco Gourmet LLC. Ciocco Gourmet LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing from us through delivery services, events, or catering, you engage in our "Service" and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or participants in our events and catering services.

Please read these Terms of Service carefully before accessing or using our services. By accessing or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not use our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to our current offerings shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our services following the posting of any changes constitutes acceptance of those changes.

1. General Terms

1.1. Agreement: By purchasing products or services from Ciocco, you acknowledge that you have read, understood, and agree to these Terms of Service.

1.2. Modifications: Ciocco reserves the right to modify, amend, or update these Terms at any time. Changes will be posted on our website or communicated directly to customers.

2.1. Order Placement: Orders may be placed through delivery services or directly through our events and catering channels.

2.2. Order Accuracy: It is your responsibility to provide accurate information when placing an order. Ciocco is not liable for errors made due to incorrect details provided by the customer.

2.3. Delivery Fees: All delivery fees are set by the third-party delivery services. Ciocco does not control these charges.

2.4. Delivery Times: Delivery times are estimated by the third-party services, and Ciocco is not responsible for delays caused by them.

2.5. Delivery Conditions: Ciocco ensures that products are packed securely for transport; however, once the delivery has been made and accepted, Ciocco is not responsible for the condition of products.

3.1. Event Bookings: When booking Ciocco for an event or catering service, a signed agreement and deposit may be required to confirm your reservation.

3.2. Cancellation Policy: - For events or catering services, cancellations made within 5 days of the scheduled event may incur a [50]% cancellation fee. - Cancellations made more than 7 days before the event will receive a full refund.

3.3. Customer Responsibilities: The client must provide clear instructions and information for catering orders, including dietary restrictions, event location, and timing. Any changes to the order must be communicated at least 48 hours before the event.

3.4. Liability for Event Services: Ciocco is not liable for any accidents, injuries, or damages occurring during or as a result of an event where Ciocco is providing services, except where required by law.

4.1. Refunds: Due to the perishable nature of our products, Ciocco does not offer refunds on chocolate truffles, cakes, or other products unless there is a clear defect or error on our part.

4.2. Exchanges: Exchanges will be considered on a case-by-case basis, but Ciocco reserves the right to refuse exchanges for perishable items.

4.3. Defective Products: If you receive a damaged or defective product, please notify us when receiving the order. We will address issues as quickly as possible, offering a replacement or credit at our discretion.

5.1. Allergen Warning: While Ciocco takes great care in preparing our products, we cannot guarantee that any item is free from allergens, including but not limited to nuts, dairy, gluten, soy, or eggs.

5.2. Customer Responsibility: It is the customer's responsibility to inform Ciocco of any dietary restrictions or allergies before placing an order for catering or event services.

6.1. Ownership: All content, designs, trademarks, and intellectual property associated with Ciocco’s products and services are the exclusive property of Ciocco Gourmet LLC.

6.2. Use of Materials: You may not use Ciocco’s intellectual property for commercial purposes without prior written consent.

7.1. General Disclaimer: Ciocco is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products or services.

7.2. Force Majeure: Ciocco is not responsible for delays or failures to perform due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, or acts of government.

8.1. These Terms of Service are governed by the laws of the State of Florida. Any disputes arising from these Terms will be resolved in the courts located in [Miami-Dade County, Florida].

9.1. For any questions or concerns regarding these Terms of Service or our products and services, please contact us at:

Email: contact@cioccomiami.com